1. Overview
VoiceForge AI ("we", "us", or "our") operates a hosted text-to-speech and voice-cloning platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the practices described here.
This policy applies to our website, web application, mobile clients, and all related APIs.
2. Data We Collect
We collect the following categories of information:
- Account data: name, email, password hash, billing address, and profile preferences.
- Usage data: generation history, voices used, prompt text, audio length, and feature usage.
- Voice samples: audio recordings or files you upload to clone a voice (see Section 4).
- Device data: browser type, operating system, IP address, and approximate location.
- Payment data: handled by our PCI-compliant processor; we do not store full card numbers.
3. How We Use Data
We use the data we collect to:
- Provide, operate, and maintain the service.
- Generate audio output from your prompts.
- Train and improve generic models when you opt in.
- Send transactional notifications (billing, security, generation status).
- Detect abuse, fraud, and policy violations.
- Comply with legal obligations.
4. Voice Data & Cloning
Voice cloning requires us to process samples of a real person's voice. You must own or have explicit, verifiable consent from the speaker for every sample uploaded.
- Cloned voice models are stored encrypted and scoped to your account unless you explicitly mark them as public.
- We never use private voice samples to train shared/global models without explicit opt-in.
- You can delete a cloned voice at any time from My Cloned Voices; deletion removes the model from active inference within 24 hours and from backups within 30 days.
6. Retention
Generated audio is retained for the duration shown on the generation card (typically 7–30 days, depending on plan). Account data is retained for the life of your account; deletion is available on request and is processed within 30 days. Aggregate, non-identifying analytics may be kept indefinitely.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us at privacy@voiceforge.ai to exercise these rights.
8. Security
We use industry-standard safeguards including TLS in transit, AES-256 at rest, role-based access control, and continuous monitoring. No system is perfectly secure; report vulnerabilities to security@voiceforge.ai.
9. Contact
Questions about this Privacy Policy? Email privacy@voiceforge.ai or visit our Contact page.